Our Online Customer Service Team will be happy to assist you for eligible returns, with return instructions and the return shipping address. If you wish to exchange it for another item, directions will be provided. Only products purchased on uncuco.com may be returned.
How to Return
1. Print It: Print the order details.
2. Pack It: Carefully pack items into the box and seal the box .
3. Ship It: Ship the products to the address we indicated.
Notice: If the items was damaged when we received it, it can not returned freely.
How long will it take to receive a credit for my returned items?
Once received, return packages are processed within 7-10 business days. The time to post a credit to your account can vary and is determined by the issuing bank. Please contact the issuing bank for details.
I ordered/received the wrong product, should I return it?
If your online order is not as expected, please Message Us.
My item arrived damaged. What should I do?
If you received damaged merchandise, please retain the box, packaging and all contents and Message Us .
I would like to return a gift but I don’t want the gift-giver to know. Can you help?
If you would like to return or exchange an item you received as a gift, please Message Us and we will be happy to assist.
When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please retain the box, the packing materials and the items inside and either Message Us .
Please provide the order number along with your email address and phone number for fastest service.